Privacy Policy
Last updated: · Umax Power Technology Co., Ltd.
Introduction
Umax Power Technology Co., Ltd. ("Umax Power", "we", "us", or "our") is a professional lithium battery pack manufacturer headquartered in Shenzhen, China. We are committed to protecting the privacy and personal information of everyone who visits our website or engages with our business.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal data. It applies to all visitors, prospective customers, and business partners who interact with our website or contact us through any channel.
By using our website or submitting an inquiry, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.
This policy applies to information collected through our website, inquiry forms, email communications, WhatsApp, and any other channels through which you contact Umax Power.
Information We Collect
We collect information in two primary ways: information you provide directly to us, and information collected automatically when you use our website.
Information You Provide
- Full name and job title
- Company name and country
- Email address
- Phone or WhatsApp number
- Product requirements and specifications
- Messages and inquiry content
Automatically Collected
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website or search terms
- Cookie identifiers and session data
How We Use Information
We use the information we collect solely for legitimate business purposes related to our battery manufacturing and B2B sales operations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Responding to Inquiries
To reply to your product inquiries, quotation requests, and technical questions in a timely and accurate manner.
Project Development & Order Fulfillment
To develop customized battery solutions, process orders, coordinate production, and manage ongoing B2B project relationships.
Website Improvement
To analyze website usage patterns, improve user experience, and optimize our content for the needs of B2B buyers and engineers.
Legal & Compliance
To comply with applicable laws, export regulations, and other legal obligations relevant to international battery manufacturing and trade.
Forms & Inquiry Data Processing
When you submit an inquiry or contact form on our website, we collect and process the information you provide for the sole purpose of responding to your business inquiry and developing a suitable battery solution for your needs.
How Inquiry Data is Handled
Submission & Storage
Form submissions are securely stored in our CRM system. Data is retained for as long as necessary to manage your inquiry and any resulting business relationship.
Internal Access Only
Only authorized Umax Power sales and engineering staff have access to your inquiry data. Access is restricted on a need-to-know basis.
No Unsolicited Marketing
We will not use your contact information to send unsolicited promotional emails or add you to mailing lists without your explicit consent.
Anti-Spam Measures
Our forms include technical anti-spam mechanisms (honeypot fields and timestamp validation) to prevent automated bot submissions and protect the integrity of our inquiry system.
Customer Information Protection
We take the security of your personal and business information seriously. We implement a range of technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
Technical Measures
- SSL/TLS encryption for all data transmission
- Secure server infrastructure with access controls
- Regular security updates and vulnerability patching
- Firewall and intrusion detection systems
Organizational Measures
- Strict internal data access policies
- Staff training on data privacy and confidentiality
- Non-disclosure agreements with employees and partners
- Periodic review of data handling practices
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized.
Third-Party Services
To operate our website and business effectively, we may use selected third-party services and tools. These services may process certain data on our behalf, and we ensure they adhere to appropriate data protection standards.
Website Hosting & Infrastructure
InfrastructureOur website is hosted on secure servers. Hosting providers may process server logs and technical data as part of normal operations.
Google Analytics
AnalyticsWe may use Google Analytics to collect anonymized, aggregated website traffic data. Google's privacy policy governs their data handling. You can opt out via the Google Analytics Opt-out Browser Add-on.
Email & Communication Services
CommunicationWe use professional email services to manage business correspondence. Email content related to your inquiry is handled with strict confidentiality.
WhatsApp Business
MessagingIf you contact us via WhatsApp, your messages are subject to Meta's (WhatsApp's) privacy policy in addition to ours. We use WhatsApp solely for business communication purposes.
We do not share your personal data with third parties for advertising, data brokerage, or any purpose unrelated to fulfilling your inquiry or order.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data. We respect these rights and will respond to legitimate requests in a timely manner.
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Object
Object to certain types of processing, including direct marketing communications.
Right to Data Portability
Request your data in a structured, machine-readable format where applicable.
Right to Withdraw Consent
Withdraw consent for processing at any time without affecting prior lawful processing.
To exercise any of these rights, please contact us at info@umaxpower.com. We will respond within 30 days of receiving your request.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements to our data handling procedures. We are committed to keeping this policy current and transparent.
The "Last updated" date at the top of this page will be revised whenever material changes are made.
For significant changes that materially affect how we process your data, we will make reasonable efforts to notify you directly (e.g., via email if you are an existing contact).
Continued use of our website after a policy update constitutes your acceptance of the revised terms.
We recommend reviewing this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.
Umax Power Technology Co., Ltd.
Shenzhen, Guangdong, China
We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters, please reach out via WhatsApp for a faster response.
© 2026 Umax Power Technology Co., Ltd. All rights reserved.
This policy is effective as of .